Read e-book online Performance Measurement of an Internal Service Team: Design PDF

By Silvan Lehner

ISBN-10: 3668121710

ISBN-13: 9783668121713

Master's Thesis from the 12 months 2014 within the topic company economics - Controlling, grade: 5.2, collage of Basel, path: division of Controlling and Accounting, language: English, summary: In 1992, Kaplan and Norton constructed the balanced scorecard framework, which has considering the fact that turn into essentially the most influencial functionality size structures to be had. this idea has been effectively followed through numerous companies to beat the shortcomings of classical functionality overview instruments. This paper addresses the layout and implementation of a balanced scorecard for an inner carrier business enterprise, wherein particular features of the help group are analysed previously to improve an appropriate functionality dimension system.

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Performance Measurement of an Internal Service Team: Design and Implementation of a Balanced Scorecard by Silvan Lehner


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